Help center
FAQ
What is Ping?
What is Ping?
Ping is a decentralized bandwidth infrastructure that will revolutionize how internet resources are shared and utilized. Our network will enable users to monetize their unused Internet connection while providing businesses with scalable, cost-effective networking solutions.
How to earn Ping Points?
How to earn Ping Points?
In Season One you earn 1 Ping Point every 10 minutes while connected to Ping VPN — tracked automatically.
Can two people with different accounts use the VPN on the same network?
Can two people with different accounts use the VPN on the same network?
Yes! Each account tracks points separately, even on the same network.
Am I able to use Ping on multiple devices?
Am I able to use Ping on multiple devices?
Yes, Ping supports both desktop and mobile devices, allowing you to participate from multiple devices on the same network.
Can I create multiple accounts?
Can I create multiple accounts?
No, multiple accounts per user will not be permitted. This policy helps maintain network integrity and fair reward distribution.
What are Ping Points?
What are Ping Points?
Ping Points track your contribution to Ping Network. They reflect how actively you’re supporting the protocol — whether by using the app, inviting friends, or joining events. Points are the foundation for seasonal rewards and your future participation in the network.
How will Ping protect my privacy?
How will Ping protect my privacy?
- Advanced encryption and privacy protocols will secure all network activities
- Multi-layered security architecture will protect user data
- Users will have complete control over their bandwidth sharing preferences
How will Ping utilize my bandwidth?
How will Ping utilize my bandwidth?
Your shared bandwidth will support:
- VPN Data Routing
- AI Model Development
- Decentralized Content Delivery
- Any bandwidth-heavy usecase
Where can I get support?
Where can I get support?
Join our Discord community for assistance and updates
Is my personal information safe?
Is my personal information safe?
Yes! Your privacy is our highest priority.
- Our system is designed with distributed knowledge approach - neither we or node operators have no possibility to track your browsing activity or collect personal data
- Only your unused bandwidth will be utilized, completely separate from your personal internet activity
- We implement industry-leading security standards and regular system audits to ensure data protection
Where is the team from?
Where is the team from?
We’re a global team — with members in Argentina, Europe, and South Asia.
Does VPN store my logs?
Does VPN store my logs?
No. We don’t keep any logs.
I deleted my account, how to recover it?
I deleted my account, how to recover it?
Please contact our Telegram support bot → https://t.me/pingnetworksupport_bot
What’s the roadmap of Ping Network?
What’s the roadmap of Ping Network?
There’s no fixed timeline, but we’ve publicly announced the seasonal rollout. Read more about seasons here.